Modernising a Company Intranet to Enhance Employee Experience

Modernising a Company Intranet to Enhance Employee Experience

My Role

Product Designer — Facilitation, Feature Scoping, Visual Design

Team

Daniel Lee, Delivery Manager
Jocelyn Tan, Product Designer
Treesa Franco, Developer

Timeline & Status

Feb — Apr 2023 (12 weeks)
Launched in May 2023

Overview

In early 2023, our team was given the opportunity to revamp our company's intranet platform. The company intranet had last been updated almost a decade ago — an update was well overdue. I collaborated closely with another designer and developer to modernise the platform, to create a better experience for employees.

We led a series of internal co-creation workshops to gather inputs and ideate a platform that is meaningful and relevant for the company.

The intranet's new design was met with positive sentiments from the employees and saw an 67% increase in traffic and 23% increase in engagement.

PROJECT BRIEF

Revamping an Outdated & Poorly Maintained Intranet

A well-maintained intranet is crucial for large organisations like M1, providing employees with easy access to information and resources. However, when I joined the company, the intranet was outdated and offered an unpleasant user experience for both new hires and seasoned employees.

Our task was to modernise the platform and make it relevant for employees.

PROJECT BRIEF

Revamping an Outdated & Poorly Maintained Intranet

A well-maintained intranet is crucial for large organisations like M1, providing employees with easy access to information and resources. However, when I joined the company, the intranet was outdated and offered an unpleasant user experience for both new hires and seasoned employees.

Our task was to modernise the platform and make it relevant for employees.

EARLY STAGE

Content Audit Reveals Dead Links & Outdated Information

We began by creating a sitemap of the current platform and conducting a comprehensive content audit on the existing site.


This process catalogued all platform content and uncovered:

EARLY STAGE

Content Audit Reveals Dead Links & Outdated Information

We began by creating a sitemap of the current platform and conducting a comprehensive content audit on the existing site.


This process catalogued all platform content and uncovered:

Poor Navigation
Some pages are hidden behind multiple menu overlays, making it difficult to search for certain content.

Dead Links & Missing Pages
Some links lead to dead pages, making it unpleasant experience.

WORKSHOPS & CO-CREATIONS

Employees Envision a Dynamic & Engaging Intranet

We presented the audit findings to department representatives and led co-creation workshops to reimagine the platform together. These sessions addressed outdated content issues while empowering employees to articulate their vision for a new intranet.

Key Findings from Workshops:

  • Employees wanted the intranet to reflect their department identity and mission.

  • Fun and engaging content was essential to entice frequent visits.

  • Beyond functional updates, employees valued features that fostered a sense of community and made the platform less corporate.

FINAL DESIGN

Sleek Design with Improved Usability & Engaging Features

Using insights from the workshops and research, we implemented the following key enhancements:

Streamlined Navigation

Centralised all organisational documents and process forms for easy access, reducing the number of clicks and improving user flow.

Streamlined Navigation

Centralised all organisational documents and process forms for easy access, reducing the number of clicks and improving user flow.

Enhanced Department Identity

Introduced organisation charts for each department, linked to the HR backend system. Changes in personnel or titles are now automatically updated, making it easier for employees to locate key contacts.

Enhanced Department Identity

Introduced organisation charts for each department, linked to the HR backend system. Changes in personnel or titles are now automatically updated, making it easier for employees to locate key contacts.

Community Corner

Added a dedicated section for celebrating employee achievements and sharing light-hearted, community-driven content to foster engagement and camaraderie.

Community Corner

Added a dedicated section for celebrating employee achievements and sharing light-hearted, community-driven content to foster engagement and camaraderie.

RESULT

An Intranet Employees Want to Use

The revamped intranet launched with overwhelmingly positive feedback:

  • Improved accessibility to information increased efficiency across teams.

  • Employees appreciated the personalisation and community-oriented features, leading to higher engagement.

  • The platform has become a hub for both functional needs and fostering a vibrant workplace culture.

+ 67%

Increase in Intranet Traffic

+ 23%

Increase in Engagement

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